Service and Warranty

Sink Warranty Details

All Oliveri sinks are provided with a Lifetime Manufacturer’s Warranty that complies with the Competition and Consumer Act (2010) in Australia (http://www.accc.gov.au/). This warranty does not cover scratching or normal wear and tear, as these are not manufacturing faults.

Oliveri sinks are warranted to be:

  • of merchantable quality—that is, goods need to reach a basic level of quality given the price of the goods and any description that is provided with the goods
  • fit for the purpose or job that the consumer described to you or that are self-evident
  • match any description or sample given to the consumer whether in promotional material, over the phone, in person, on a website or on labelling or packaging are free from defects and faults.

This also means that Oliveri:

  • have the right to ask for proof of purchase from the consumer, for example, a receipt or credit record.

Oliveri are also not obliged to provide a refund, credit or exchange if a consumer has:

  • changed their mind, decided they no longer want the goods or just don’t like them, or found that goods are the wrong size or colour
  • found they can buy the same or similar goods elsewhere for a cheaper price
  • examined goods before buying them and should have seen any fault at that time
  • had a defect drawn to their attention before they purchased goods, for example, when goods are clearly labelled as seconds or faulty. Oliveri will rectify any genuine manufacturing fault found with any Oliveri sink during normal domestic use.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Sink Service Details

Initially, please contact your sink Installer to confirm that the benchtop is level, the cut-out is correct and the sink has been installed correctly. If the installer is satisfied that the problem is not due to poor installation, please contact Laser Group Services Ltd for assistance on:
Ph: 0800 438 527
Email: getlaser@lasergroup.co.nz

If a warranty service call finds that the sink does not have a genuine manufacturing fault, Laser Group Services Ltd reserves the right to pass on any callout fee to the householder.

 

Tapware Warranty Details

Different warranty periods apply to different Oliveri tapware, refer to the product specification sheet to confirm which warranty period applies to each model.

All tapware purchased prior to August 2011 is subject to a 12 month parts and labour plus an additional 5 year cartridge (parts only) warranty. Note: Fitting spout-attached devices to Oliveri mixers may void warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty does not cover scratching or normal wear and tear, as these are not manufacturing faults, and may be voided if the product is misused or not installed in accordance with individual installation instructions.

Oliveri Solutions reserves the right to provide a consumer with minor components (eg.-handles, aerators, buttons, dress rings and washers) as parts only to rectify a defect.

Excessive pressure above 600kpa may damage tapware and void the warranty unless Pressure Limiting valves are correctly installed by the consumer. The warranty may also be void if contamination is found in water lines. Fitting spout-attached devices to Oliveri mixers may void the warranty. The storage of chlorine or commercial based cleaning products in cupboard space under the sink may void warranty.

10 Year Warranty

This warranty is in addition to other consumer rights under Australian law set out in the Competition and Consumer Act 2010 (Act) which includes prescribed requirements for warranties against defects, which are set out in regulation 90 of the Competition and Consumer Regulations 2010.

Oliveri tapware is warranted to be free from manufacturing defects for a period of 10 years: 5 years only (parts & labour) plus an additional 5 years on the cartridge (parts only), when used in a domestic situation. Tapware cartridges sent directly to the consumer are covered by a 5 year warranty.

This means that your Oliveri tapware is warranted to be:

(a) of acceptable quality – that is, the goods are free from defects and faults and will be of a basic level of quality given the nature and price of the goods and any statement about or description of the goods;

(b) fit for the purpose or job described by the consumer or that are self-evident;

(c) match any description or sample given to the consumer whether in promotional material, over the phone, in person, on a website or on labelling or packaging;

(d) ensure facilities for repair and spare parts are reasonably available for a reasonable period after supply; and

(e) comply with any express warranty given or made in relation to the goods.

Oliveri Solutions has the right to ask for proof of purchase from the consumer, for example, a receipt, tax invoice or credit record.

Oliveri Solutions is not obliged to provide a refund, credit or exchange if a consumer has:

(a) changed their mind, decided they no longer want the goods or just don’t like them, or found that goods are the wrong size or colour;

(b) found they can buy the same or similar goods elsewhere for a cheaper price;

(c) examined goods before buying them and should have seen any fault at that time; or

(d) had a defect drawn to their attention before they purchased the goods, for example when goods are clearly labelled as seconds or faulty.


15 Year Warranty

This warranty is in addition to other consumer rights under Australian law set out in the Competition and Consumer Act 2010 (Act) which includes prescribed requirements for warranties against defects, which are set out in regulation 90 of the Competition and Consumer Regulations 2010.

Oliveri tapware is warranted to be free from manufacturing defects for a period of 15 years: 5 years only (parts & labour) plus an additional 10 years on the cartridge (parts only), when used in a domestic situation. Tapware cartridges sent directly to the consumer are covered by a 5 year warranty.

This means that your Oliveri tapware is warranted to be:

(a) of acceptable quality – that is, the goods are free from defects and faults and will be of a basic level of quality given the nature and price of the goods and any statement about or description of the goods;

(b) fit for the purpose or job described by the consumer or that are self-evident;

(c) match any description or sample given to the consumer whether in promotional material, over the phone, in person, on a website or on labelling or packaging;

(d) ensure facilities for repair and spare parts are reasonably available for a reasonable period after supply; and

(e) comply with any express warranty given or made in relation to the goods.

Oliveri Solutions has the right to ask for proof of purchase from the consumer, for example, a receipt, tax invoice or credit record.

Oliveri Solutions is not obliged to provide a refund, credit or exchange if a consumer has:

(a) changed their mind, decided they no longer want the goods or just don’t like them, or found that goods are the wrong size or colour;

(b) found they can buy the same or similar goods elsewhere for a cheaper price;

(c) examined goods before buying them and should have seen any fault at that time; or

(d) had a defect drawn to their attention before they purchased the goods, for example when goods are clearly labelled as seconds or faulty.


Tapware Service Details

If the problem represents a danger, or damage to property may occur, immediately shut off the water supply.

If the mixer tap requires servicing, please contact your plumber (preferably the one who installed it). Most problems occur due to contaminated supply lines or water pressure exceeding 600kPa.
If the Plumber is satisfied that the problem is not due to poor installation, please contact Laser Group Services Ltd for assistance on:
Ph: 0800 438 527
Email: getlaser@lasergroup.co.nz

 

Hansgrohe Warranty

If a warranty service call finds that the mixer tap is not at fault, Laser Group Services Ltd reserves the right to pass on any callout fee to the householder.

Hansgrohe Germany is fully convinced of the exceptional quality of Hansgrohe products. For this reason, Hansgrohe, together with its local subsidiary in Oceania, grants 15 years special domestic warranty under the terms and conditions as stated below on every product sold.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law or other respective national legislation. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to the warranties implied by the Consumer Guarantees Act 1993 and The Trade Practices (Australian Consumer Law) Amendment Regulations 2010 (No. 1) all Hansgrohe products used for domestic purposes and purchased after August 1st 2010, have the following special extended warranties:

Domestic Warranty 15 Years First 10 Years: Under special extended warranty: All products and parts including hoses, chrome surfaces and replacement parts, against any manufacturing defect or design fault, Hansgrohe will - at its discretion – either rectify any defect or fault by repairing or replacing the product or part, including meeting labour costs, as required and any associated packaging or freight charges.

11 Years - 15 Years: Under special warranty: All surfaces, cartridges, head parts and thermo elements against any manufacturing defect or design fault. Hansgrohe will rectify any defect or fault by providing a replacement product or part as appropriate but labour costs and any other costs including packaging or freight charges will be the customer’s responsibility. NB: Special and electronic mixers have only a 5 year warranty (battery excluded from warranty).

Commercial Warranty 10 Years Hansgrohe 10 Year Special Commercial Warranty: All Hansgrohe products used for commercial purposes and purchased after August 1st, 2010 have, subject to the conditions below, the following warranties, being additional to any warranties implied by the Consumer Guarantees Act 1993 and The Trade Practices (Australian Consumer Law) Amendment Regulations 2010 (No. 1)

First 5 Years - Commercial Special Warranty including Light Commercial Special Warranty: (Commercial is all use other than for normal residential domestic purposes, including use in non-business settings such as in public buildings, schools, and sports centers) relates to all products and parts including hoses, chrome surfaces and replacement parts, against any manufacturing defect or design fault. Hansgrohe will rectify any defect or fault by - at its discretion – repairing or replacing the product or part, including meeting labour costs and any associated packaging or freight charges.

6 Years - 10 Years - Light Commercial Special Warranty: (Light Commercial is Commercial use where the frequency of use is similar to residential domestic use e.g. private bathrooms in motels, hotels, retirement villages, hospitals), relates to all products and parts including hoses, chrome surfaces and replacement parts, against any manufacturing defect or design fault. Hansgrohe will rectify any defect or fault by providing a replacement product or part as appropriate but labour costs and any other costs including packaging or freight charges will be the customer’s responsibility.

NB: Special and electronic mixers have a 5 year warranty (battery excluded from warranty).

 

Accessory Warranty Details

All Oliveri accessories are provided with a 12 month warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.