Shipping & Delivery
FREE Shipping - If an order includes a sink, there will be no shipping cost for that order.
Flat Rate Shipping - A flat rate shipping fee of $9.95 NZ will be charged per order for all locations, unless the order includes a sink.
The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order. Changes made to delivery address or delivery time after placing an order may incur additional charges, which we reserve the right to request to add to your original delivery charge.
Typically, items will be dispatched from our warehouse within 3 working days of accepting your order. In some cases, the estimated dispatch time frame will be longer, for example if an item is out of stock. From time to time the delivery of specific items will exceed our usual stated delivery window for reasons out of our control. We work hard to process all orders as quickly as possible and we will send you an email to let you know when your item has been dispatched by us or if we anticipate delays.
Delivery methods & locations
All items are expected to arrive within 7 business days after dispatch, depending on your location. Tracking information will be provided for all orders and will be sent by the courier company. We work with a number of delivery partners and courier companies in order to deliver nationwide; in some cases, this may be handed to a third party to ensure remote areas can be accommodated. Your order will be delivered to the delivery address provided by you during the checkout process or as updated through our Customer Service Team after your order is finalised.
We cannot deliver to PO boxes or Parcel Lockers because they're usually too small to accept the items we sell.
Upon delivery the goods must be signed for. If you are not at home when the goods are delivered, your courier will leave a card informing you of how to collect your goods at a specified location or to arrange for redelivery.
We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with standard courier and delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.
It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery.
If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery and handling fees incurred by us.