Service & Warranty

Before you make a warranty claim

If the Product is defective and it has not been installed, the Product can be returned with proof of purchase to the place of purchase. 

Before making a warranty claim, please:

1. minimise the risk of danger or further damage by shutting off the water supply; and
2. contact your Product installer / plumber to ensure the Product has been installed correctly.

For sinks only: Before making a warranty claim, please also confirm that the benchtop is level, the cut-out is correct, and the sink has been installed correctly.

How to make a warranty claim

To make a warranty claim, please contact Oliveri by phone: 0800 440 606 or by email: warranty@oliveri.co.nz.

No specific claim form is required however the following documentation must be supplied as part of your claim:
proof of purchase;

• handover documentation (for new homes);
• for water filter systems only: A copy of a certificate which certifies that the unit was installed in compliance with our printed installation instructions and all applicable laws, regulations and industry standards;
• your contact details, including the address of the installed Product;
• photo/s of your Product and the defect in question; and
• details of the warranty claim including date of installation, installer details, and a description of the product fault.

If an Oliveri Warranty service call finds that your Product does not have a genuine manufacturing defect, Oliveri or our Warranty Service Agent reserves the right to charge you a service fee.

For full terms and conditions and relevant domestic and commercial warranty periods please refer to the document linked above.